Privacy Policy

Introduction

TraceLM ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our LLM observability platform.

Information We Collect

We collect information that you provide directly to us, including:

• Account information (email address, password)
• API usage data and traces that pass through our platform
• Project and configuration settings
• Communication preferences

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and analyze LLM traces for observability features
• Send you technical notices and support messages
• Respond to your comments and questions
• Detect and prevent fraud and abuse

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is encrypted in transit and at rest.

Data Retention

We retain your information for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time by contacting us.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@tracelm.ai